We at LOWELA.COM are committed to protecting your privacy by maintaining the integrity of your personal data and ensuring that the same is processed in accordance with the law. In line with the Malaysian Personal Data Protection Act 2010, we have issued this Personal Data Protection Notice (‘the Notice’) to all our valued customers and/or prospective customers to help you understand the types of personal data we collect, how and for what purposes we use your personal data, with whom we share your personal data and how we protect your personal data.
The Notice also provides other useful information including a contact point to request corrections or updates to your personal data, and a method for you to stop receiving marketing materials from us. Please therefore take a moment to read and understand the contents of the Notice.
Please note that LOWELA.COM may amend the Notice at any time without prior notice and will notify you of any such amendment via our website or by email.
1. COLLECTION AND PROCESSING OF PERSONAL DATA
LOWELA.COM ("LOWELA.COM", "we", "our", "us") is a trading name of Lowela Sdn Bhd (1120405-A). We have collected and will collect your personal data and information (“Personal Data”) to be processed by us and/or on your behalf in the course of your present or future dealings with LOWELA.COM.
2. DESCRIPTION OF PERSONAL DATA
The Personal Data that will be collected and/or processed may include but not limited to your name, age, billing and delivery address(es), date of birth, email address and phone number(s).
3. OBLIGATION TO SUPPLY PERSONAL DATA
It is obligatory for you to supply your Personal Data to us in the most accurate manner.
Failure to supply and consent to the processing of the Personal Data in relation to the purposes for which we collect your Personal Data will:
4. SOURCES FROM WHICH YOUR PERSONAL DATA MAY BE OBTAINED
The sources that we may obtain your Personal Data includes but not limited to order forms, registration forms, online forms, social media platforms or any identity materials that you have distributed voluntarily; and business directory(ies) or listing(s) that you have subscribed to share your information, etc.
Upon registration, you will have the option to subscribe to our regular newsletter service. You can opt out of our email communications at any time by clicking on 'unsubscribe from this list' located in the footer of the relevant email communications or by sending us an email at email@example.com with a request to remove your email from our mailing list.
5. PURPOSE OF COLLECTING PERSONAL DATA
Personal Data you provide will be collected, used and otherwise processed by us for, amongst others, the following purposes:
We may contract with third-party service providers to assist us in better understanding our website traffic and visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make our website experience more efficient and some of our services may not function properly.
7. DISCLOSURE OF PERSONAL DATA
We treat and view your Personal Data seriously. We will ensure that access to your Personal Data is restricted to LOWELA.COM personnel who are contractually required to process your Personal Data in accordance with their respective job requirements and only necessary Personal Data will be released to the relevant personnel.
Class of third parties
Personal Data provided to us will be kept confidential but you hereby consent and authorise us to provide or disclose your Personal Data to the following categories of parties:-
8. RIGHT TO ACCESS AND CORRECT PERSONAL DATA
You have the right to access and correct your personal information held by us (subject always to certain exemptions). If for any reason you are concerned that the Personal Data held by LOWELA.COM is not correct, please login to your account with your email and password on our home page and then click on ‘MY ACCOUNT’ located on the top right hand corner to access your account. You can then review and change your Personal Data through ‘PERSONAL INFORMATION’ and ‘ADDRESSES’ tabs. Alternatively, upon your oral or written request, our personnel may also access your Personal Data online to make the necessary amendments.
In accordance with the Personal Data Protection Act 2010, and to the extent not limited by any other applicable law, we may:
9. LIMITING THE PROCESSING OF PERSONAL DATA, INQUIRIES AND COMPLAINTS
In the event that you do not approve of our use of your Personal Data for any other purpose apart from the purpose for which your Personal Data was provided to us, you may inform us of this by writing to us at firstname.lastname@example.org, and we shall take all reasonable efforts within a reasonable time frame to comply with your request.
You may also opt out of receiving any marketing materials from us at any time by clicking on ‘unsubscribe from list’ at the footer of the relevant email communications.
If you wish to talk to our personnel with regard to accessing and amending your Personal Data, you may contact us at:
LOWELA Sdn Bhd
13 Jalan TU51A, Taman Tasik Utama
Ayer Keroh, Melaka, 75450 Malaysia
Phone: 017 623 8983 (between office hours 10am-5pm, Monday-Friday)
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the Personal Data you have provided us with.
Transmission over the Internet
By the course of your present or any future dealings with us, you hereby accept and consent to the inherent security risks of providing Personal Data and dealing online over the internet. We will not be held responsible for any breach of such inherent internet security risks unless this is due to our negligence or wilful default.