This page (together with documents and links referred to on it) tells you about the terms and conditions (‘T&Cs’) on which we, at LOWELA.COM, sell any of the items listed on our website. Please read T&Cs carefully before making any purchase with us.


By using our website, you indicate your acknowledgement, understanding, acceptance of and adherence to these T&Cs together with our Privacy PolicyShipping Policy and Returns and Exchange Policy regardless of whether or not you choose to register with us. If you do not accept these T&Cs, please do not use our website.


Lowela Sdn. Bhd. (1120405-A) reserves the right to make amendments to any of these T&Cs without prior notice.






1.1    At LOWELA.COM, we are not able to neither amend nor combine orders that are made separately and that have been successfully paid for. Please ensure that item, colour, size, quantity and address are correct before making full payment.

1.2    Computation rounding shown in invoice (if any) is a decimal representation due to multiple rounding mechanisms.

1.3    When making an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card or bank account that you used to make the payment and that there are sufficient funds to cover the cost of the items ordered.

1.4    All orders will be despatched according to our Shipping Policy.


2          PRICE & PAYMENT


2.1   The price payable for any of our items shall be as shown on our website.

2.2    All payments have to be made by means specified by LOWELA.COM. Payments shall not be deemed to be made until full amount of funds have cleared.

2.3    Prices and shipping rates are subject to change without prior notice but changes will not affect orders that have already been accepted.




3.1    Returns are accepted for store credit only. We do not offer exchange of size, colour or item.

3.2    All returns must be returned in UNWORN, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED. 

3.3    All returns must reach us within seven (7) working days (ten (10) working days for international orders) from the date your parcel was delivered along with the Return Form. 

3.4    All items returned (including faulty items) not abiding by the above terms 3.2 and 3.3 will be duly declined.

3.5    There is a restocking fee of 5% for all items returned.

3.6    Buyer bears the risk and cost of shipping any item(s) back to us. LOWELA.COM will not proceed on with the return if the parcel does not reach us and are not liable for lost parcel in post.

3.7    Sale items, Intimates, Swimwear, Accessories, Jewellery and Bags cannot be returned.

3.8    There may be a 0-0.5" (inch) difference in given flat measurements and items that vary within this range will not be considered a as defect.

3.9    There may be a variance in the colour of the item due to computer screen settings and studio lighting. LOWELA.COM portrays all items as accurately as possible. Returns due to colour variances will not be accepted.

3.10     All items are not ironed before being posted to customers. Creases on clothing are not deemed as a defect.

3.11     All returns will be processed by the Returns Department within five (5) working days from the date we receive the parcel.

3.12     Store credit will be emailed in the form of a discount code with a validity period of three (3) months from date of issuance (e.g code issued on 29 January 2015 will expire on 28 April 2015) and no extension will be allowed. 

Store credit code(s) can only be utilised in one transaction and any excess amount will not be refunded.

3.13     LOWELA.COM is not liable for LOWELA items purchased from a third party merchant.

3.14     All unclaimed parcels are forfeited sixty (60) days after a notification email is sent. 

3.15     Once an order is successful and payment has been received, any request to cancel the order before it has been shipped out will bear a service charge of 5% of the total paid. All cancellations will be refunded in store credit terms only. No refund to card or transfer to bank will be entertained.


4          PRODUCT CARE


4.1    All items purchased from LOWELA.COM must be hand washed using mild detergent and cool water (unless otherwise stated on the product care page).

4.2    All items should not be dried under direct sunlight to avoid any risk of colour fading.

4.3    All items should be ironed at low to medium heat.

4.4    Items made of chiffon, silk, satin, tulle, organza or other delicate material must be steam ironed or ironed with a piece of cloth between iron and item of clothing.


5          OUR LIABILITY


5.1   We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (“Force Majeure Event”).

5.2   Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to find a solution by which our obligations may be performed despite the Force Majeure Event.

5.3   Once the Despatch Confirmation is emailed to you, your items are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will use our reasonable endeavours to assist in claiming compensation (if any).


6          USAGE OF THE SITE


6.1    LOWELA.COM may feature pictures, articles, information, digital images, text, data, games, surveys, contests, promotions, advertising, logos, trademarks and other forms of content*** (‘Content’) we deem will be of interest to our customers or guest visitors.

6.2    Ownership of this Content belongs to LOWELA.COM at all times.

6.3    This Content can be viewed, transferred, shared and stored by our customers and guest visitors. Downloading or storing this Content does not confer upon the customer or visitor any rights of ownership to it.

6.4    Content extracted from LOWELA.COM,,, and/or published or shared on any other social medial platforms must be credited.

6.5    LOWELA Sdn. Bhd.  (1120405-A) reserves the rights to pursue legal action against unauthorized usage of this Content.


***Collectively, content composite one or more of the following - text, data, music, sound, graphics, images, pictures, photographs, videos, software or other forms later created or not known at this time.